FAQ

To avoid disappointment, it is recommended that you make appointment at least two days in advance from Monday to Friday and five days for weekends. There is no need to pay in advance, the system only selects the items you plan to do when you make an appointment, and the actual cost is determined by the beauty therapist's advice and the customer's own wishes when you arrive at the shop.

There is no extra charge for weekends and public holidays, but 5 days advance booking and 48 hours advance cancellation of change of appointment are required.

We can accommodate up to two clients at any one time from Monday to Friday and up to three clients at weekend.

We suggest you arrive at least 5 minutes prior to your scheduled appointment time. This will allow you time to check in, change and relax before your treatment commences.

Yes, you could confirm the available time and working hours of the beauty therapist when making the appointment.

Please contact reception in advance to let us know approximately how late you will be, if you are more than 15 minutes late a deduction will be made from the program length. If you are more than 30 minutes late, your booking will be automatically cancelled for the day and a fee of $50 will be charged.

Whatever is comfortable. We will provide a robe and slippers if you are with us for massage.

Children can enter the room with you, please supervise the children not to damage the equipment in the shop. If there is damage, you may be charged. At the same time please look after the safety of children, the shop is not responsible if there are injuries.

The minimum treatment age is 18 years old expect for except facials and eyelashes.

Cancellation Policy:

*Please note that your appointed beauty therapist is subject to change due to unforeseen conditions such as sickness.

*We require at least 24 hours’ notice to be given for any appointment date change or cancellation.

*Any cancellation, reschedule or not attend a booked appointment made less than 24 hours will result in a cancellation fee at $50. At the time of booking, we reserve the right to retain your $50 deposit or apply a cancellation fee of 50% of the treatment cost.

*If you are 5-15 minutes late to your appointment, your treatment time will be shortened. If you are over 30 minutes late, your appointment will be canceled.

*Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. Product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

The membership card is fully refundable for any unspent amount, or the customer can transfer it to another person. The discount package purchased is non-refundable once the package has been consumed and can only be exchanged for another item of equal value; it is not transferable to another person.

The results will vary from program to program depending on the individual body conditions, please visit the shop for professional and comprehensive skin testing and consultation.

If you have any post-treatment questions or feedback, please contact customer service by phone or visit the shop directly.